Shipping policy
General Shipping Policies & Time
The following chart provides estimated shipping times from the start of transit. This table does not include assembling, processing or manufacturing time. You may receive your order sooner or later depending on these factors as well as the ship to location of the order. Generally, our processing time is between 24 to 48 hours, but it varies by product and product line. To check on an exact processing plus shipping time, please feel free to call our customer service department and they can provide that to you over the phone. Once your order has shipped, any address updates will need to be made directly with our customer service department. Charges to reroute any deliveries will be at the customer's expense.
Shipping Method | Transit Time |
SMALL PACKAGE SAVER |
3 to 7 business days* This method is only available for products under 10 pounds. The majority of products that qualify for FREE SHIPPING, will ship this method |
GROUND |
1 to 6 business days* Our house carrier is UPS and the majority of packages will ship this way. Occasionally packages may ship Fedex. |
SECOND DAY AIR |
2 to 3 business days* For this option please call in and speak to our sales department. |
NEXT DAY AIR |
1 to 2 business days* For this option please call in and speak to our sales department. |
CANADA |
1-6 business days* Transit time can vary due to border customs and carrier may use contact number requiring further information. |
LARGE PACKAGE RATE |
3-5 business days* For residential deliveries the carrier may use contact number to schedule delivery. |
Will Call |
Customer Pick Up This option is available to all customers, but must be requested over the phone. There is no shipping or handling charges for choosing Will Call. All customers picking up in person regardless of bill to location, will be required to pay Florida sales tax unless tax exemption papers are provided. |
the chrome shop processes and ships orders Monday through Friday, excluding major United States Holidays..
Freight/Oversize Shipments
Freight/LTL shipping quotes are calculated based on delivery to commercial addresses.
Carriers will not automatically notify you ahead of time for delivery. If a notification for the delivery is needed, you must schedule a delivery appointment directly with the carrier after the order ships. Additional shipping charges may apply.
When a Freight shipment arrives do not sign the delivery receipt before you have fully inspected the package and have marked down the exceptions and damages on the receipt if they apply. If a Freight shipment does arrive and is damaged, we can not help you if you did not sign for it as damaged and clearly note it on the delivery receipt.
Upon delivery of the shipment, if you do not have the ability and/or equipment to unload your product the freight carrier may ask if you would like to have them unload the product with a lift gate or other methods. Any additional services requested such as this may incur an additional fee charged to the customer by the freight carrier and Raney's is not responsible for such charges. The decision to accept these charges lies solely with the delivery recipient.
Canada Shipments
Applicable for Ground Shipments Only - Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include POST, GST, HST, duties and other taxes of goods. A brokerage fee may also be charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. In some cases, orders may be sent in multiple shipments and can incur additional brokerage charges imposed by Canada Customs. The customer is responsible for brokerage fees, POST, GST, HST, duties and other taxes of goods that are imposed by shipping companies or Canada Customs. In the event the customer refuses to pay those fees, Raney's may be forced to abandon the product at the Canadian border. In that case, the customer will receive no refund back because the product will be lost. *Note - No additional taxes or duties are due for Freight/LTL shipments
International Shipments
At the chrome shop we are proud to provide international shipping! We have a very experienced team of people here to help our international customers receive their parts quickly and at very affordable rates!
If you are trying to place an order and our website says that we can not ship to your location please contact us at service@horseandbuggychrome.com so that we can give you a custom shipping quote. Once you contact us at service@horseandbuggychrome.com we will respond quickly with an accurate shipping quote as long as you provide a full physical address with postal code. In some cases our website may quote and charge you the wrong amount for shipping and if this occurs you will be contacted for additional payment. While we do our best to have our website calculate accurate shipping quotes, in dealing with international shipments this is difficult and sometimes our team has to calculate the correct shipping rate manually.
International customers are responsible for any duties, taxes, custom charges or currency exchange fees that their shipment may incur during transit. In the case of a shipment being refused, all transit charges will be deducted from the customer’s refund.